Our delivery partners
We ship our products via Fastway Couriers in Ireland and the UK and via An Post internationally. Both providers are fully GDPR compliant.
Like any other online store we have payment gateways integrated with our website in order to process payments. We have Paypal and Stripe as our payment gateways. We redirect you to Paypal (link to their policy) to make any payments so we never see your credit or debit card information, it is all encrypted on their side and we have SSL enabled on our site for Stripe (link to their policy) which means all transactions are over a secure network – this ensures maximum protection. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We use Woocommerce to manage our online store and sell to you, your account data and order information including payment gateway information is stored on their platform, they are also fully GDPR compliant and here is a link to their policy.
Your account with us
We do store your account details (name, email, postal address, phone number, username and hashed password) via Woocommerce, so that we can contact you again if necessary in relation to an order and we endeavour to protect these details and maintain our data as securely as possible. These are stored if you make or attempt to make an order.
Communication from us
If you have opted in to receive information or signed up to our newsletter we will contact you with promotional offers and news, you have the option to opt out of this email marketing at any time by choosing the unsubscribe option on the email. We use Mailchimp for these emails and they are fully compliant, here is a link to their privacy and cookie information.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Your rights under the GDPR
You have the right to access (to know what information we have on file for you), portability (we provide you with a copy of all information), rectification (we correct any data if it is incorrectly on file) and deletion (we delete the data we have on file for you). If you would like your account to be deleted, removed or a copy of the data sent to you please contact us.
Please note we cannot delete your data if we have an order which has not yet been processed, if there is an ongoing customer service query or dispute in relation to your order or the data we have on file for you. We may also need to retain some order information from a revenue and legal perspective.
If you have an account with us or have placed an order with us in the past we will maintain and retain your data unless you specifically request it to be removed.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. If you fear a breach may have occurred please contact us as soon as possible and we will investigate further.