Please read the following points carefully as visiting our website and ordering our products are taken to be implied consent.
Shopping with SilkPeaches.ie
You can purchase any products on this website and pay using Paypal, you can opt to log in to your Paypal account to do this or if you do not have a Paypal account you can use your email address to pay with your credit card. You can also choose to pay using Stripe with a credit or debit card. Stripe is an Irish technology company that allows companies to accept payments over the internet. We also have an SSL certificate enabled which offers you even more security when buying online. A secure socket layer is enabled across the site so it means that any data transmitted is over a secure connection. You will see a padlock and our company name to the left of your address bar which signifies a secure page. When we receive your payment and order details we will send you a confirmation email automatically. When we have packed your order to be posted you will receive another email confirming this. Delivery wise we aim to have your order with you next day if ordered by 12pm (local time) within Ireland.
We make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year however, this is not guaranteed. The Website may be temporarily unavailable at anytime because of: server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair.
All drawings, images, descriptive matter and specifications on the Website are for the sole purpose of giving an approximate description for your general information only and should be used only as a guide.
Prices are shown on each product and include VAT where applicable.
We try to make sure that the prices on our website are accurate but it is possible that an error may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it.
In the event of an order being cancelled, any payment already made for the goods will be refunded in full to whichever payment method was selected.
We have an inventory control system in place on the website so it is unlikely that your item will be out of stock when you order however if this does happen we will contact you using the email address specified with your order and either offer you an alternative, the option to wait for the item to come back into stock (if we are reordering it) or a refund if applicable.
If for some reason you are unhappy with your purchase please contact us as soon as possible. If your item is faulty we will offer to replace or a full refund on receipt of the item provided that you return the Goods to us and we are reasonably satisfied that the Goods have not suffered damage after delivery or have not been misused or used other than in accordance with the instructions or the problem is not due to normal wear and tear. There is no return on Accessories, Bodysuits or Sale Items. We offer a 10 day full refund policy. We will require a valid receipt with any returns.
If you are unhappy with your item for any other reason we will be happy to discuss it, please contact us at any stage. If you are exchanging a product for a different size or style please note the product needs to be returned to us in it’s original packaging and unworn. We check if it smells like it has been washed, if it looks worn or how it is repacked and unfortunately if we cannot sell the product we cannot refund or exchange it. Please note if you paid using Paypal they will refund the value of returning your item to us – you need to register for the service – more info here.
If your item does not arrive
We will always offer to resend your item after checking the address you specified on the order. If you have input the incorrect address unfortunately we cannot resend the item unless it is returned to us by Fastway Couriers. We include return addresses on all items which go out so most of the time they do return the parcel but if not as the error was on your part unfortunately we cannot send a new parcel.
We will always offer you the option of a partial refund for your order, excluding the delivery charges. Unfortunately if you report that your item didn’t arrive 90+ days after it was dispatched with Fastway or An Post we have no tracking for it and are unable to provide you with any information.
If your package is reporting as delivered with Fastway or An Post but you didn’t receive it we will always endeavour to get the driver back to recover the package. If it is more than 30 days though since it was dispatched it’s unlikely the driver will recall if he left it with a neighbour for example so we will do our best but it makes it difficult to trace. Please always report a missed delivery or undelivered package to us within 10 days to get the best outcome.
If your item is returned to us
We will always contact you to confirm the address you specified in your order is correct. If it is correct we will resend your order, we may have to charge you for a delivery a second time, if for example An Post/Fastway were unable to deliver your item and you did not collect it from their depot as requested or you entered the wrong phone number and they could not get in touch with you. If it is returned because of an incorrect address, insufficient address details or a misprint on your part again we may have to charge you for postage again, if the error is on our part we will resend your item free of charge.
We will always offer you the option of a partial refund for your order, excluding the delivery charges.